Terms & Conditions

1. ACCEPTANCE OF TERMS

By accessing or using the website at trashyboyzwasteservice.com, requesting a quote, booking a service, or allowing Trashy Boyz Waste Service ("TBWS," "we," "us," or "our") to perform any work on your property, you ("Customer" or "you") agree to be bound by these Terms and Conditions in full.

If you do not agree to these Terms and Conditions, you must not use our website or services. We reserve the right to update these terms at any time without prior notice. Continued use of our services following any changes constitutes acceptance of the revised terms.

2. SERVICES OFFERED

Trashy Boyz Waste Service provides the following services in and around Cleveland, Texas and surrounding areas:

• 20 Yard Dumpster Rental
• Junk Removal
• Small Demolition
• Storm Cleanup
• Appliance Removal

All services are subject to availability, service area, and these Terms and Conditions. We reserve the right to refuse service at our sole discretion.

3. SERVICE AREA

TBWS primarily serves Cleveland, TX and surrounding communities in Liberty County, Montgomery County, San Jacinto County, and Polk County, Texas. Service availability outside our primary area may include an additional travel fee. Contact us prior to booking to confirm availability.

4. BOOKING & SCHEDULING

4.1 Quotes and Estimates

All quotes and estimates are non-binding and subject to change based on on-site conditions, actual volume, access restrictions, or other factors discovered at the time of service. Final pricing will be confirmed before work begins.

4.2 Scheduling

Service appointments are scheduled based on availability. TBWS is not liable for delays caused by traffic, weather, prior job overruns, or circumstances outside our control.

4.3 Access Requirements

The Customer is responsible for ensuring clear and safe access to the work area. This includes unlocking gates, removing vehicles or obstructions, ensuring adequate overhead clearance, and notifying us of any access limitations. If our crew arrives and cannot safely access the work area, a trip fee may apply and the appointment may need to be rescheduled.

5. PAYMENT TERMS

5.1 Payment Due

Payment is due at the time of service. We accept cash, credit cards, debit cards, and other methods confirmed at booking.

5.2 Pricing

All pricing is as quoted at the time of booking. Prices are subject to change without notice. The quoted price will be honored for the scheduled appointment only.

5.3 Additional Charges

Additional charges may apply for overweight dumpster loads, extended rental periods, prohibited materials, extra hauls, or additional labor beyond the quoted scope. The Customer will be notified of additional charges before they are applied where reasonably possible.

5.4 Late Payment

Invoices not paid within 14 days of the service date may be subject to a late fee of 1.5% per month on the outstanding balance.

6. DUMPSTER RENTAL TERMS

6.1 Rental Period

Standard dumpster rental includes a 7-day period beginning on the delivery date. Extensions are subject to additional fees.

6.2 Placement

The Customer is responsible for identifying a suitable, firm, level placement location. Placement on public streets or rights-of-way may require a permit — obtaining permits is the Customer's responsibility.

6.3 Weight Limits

Loads exceeding the included tonnage allowance will incur an overage charge based on additional weight at the applicable per-ton rate.

6.4 Prohibited Items

The following items are strictly prohibited from TBWS dumpsters:

• Hazardous waste (chemicals, solvents, pesticides, asbestos, lead paint)
• Flammable or explosive materials
• Medical or biohazardous waste
• Liquid waste, paint, or oils
• Car batteries or lithium batteries
• Tires (more than 4 without prior arrangement)
• Freon-containing appliances (refrigerators, air conditioners)
• Electronics (TVs, computers)
• Railroad ties
• Any material illegal to dispose of under federal, state, or local law

Disposal of prohibited items is a violation of these Terms and Conditions. The Customer accepts full legal and financial liability for any fines, penalties, or cleanup costs resulting from unauthorized materials.

6.5 Damage to Property

TBWS recommends placing plywood boards under the dumpster to minimize surface contact. TBWS is not liable for minor surface wear from normal dumpster placement and removal.

6.6 Damage to the Dumpster

The Customer is responsible for any damage to the dumpster beyond normal wear and tear during the rental period.

7. JUNK REMOVAL TERMS

• All items must be accessible and ready at the time of the appointment.
• Hazardous materials cannot be removed and will be left on-site.
• The Customer warrants they have the legal right to dispose of all items.
• Final pricing is confirmed on-site before work begins.

8. SMALL DEMOLITION TERMS

• The Customer represents ownership or legal authority over the structure.
• The Customer is responsible for obtaining any required demolition permits.
• The Customer must disclose any known hazardous materials before work begins. Discovery of hazardous materials will result in a work stoppage.
• TBWS does not perform structural demolition on occupied buildings.

9. STORM CLEANUP TERMS

• Service is subject to scheduling availability during high-demand periods.
• Debris that has caused structural damage requires a licensed contractor.
• Pricing is based on estimated volume and labor, confirmed before work.
• The Customer is responsible for ensuring the work area is safe for entry.

10. APPLIANCE REMOVAL TERMS

• Appliances must be disconnected from all utilities prior to crew arrival.
• Freon-containing units will be handled per EPA regulations; additional fees may apply.
• Appliances will be responsibly recycled or disposed of per applicable law.

11. CANCELLATION & RESCHEDULING POLICY

• 24+ hours notice: No cancellation fee. Full refund of any deposit.
• Less than 24 hours notice: Cancellation fee of up to $50 may apply.
• Same-day cancellations or no-shows: Trip fee of up to $75 may apply if a crew or truck has already been dispatched.
• Rescheduling with 24+ hours notice: No charge, subject to availability.

To cancel or reschedule, contact us at 281-659-4213 or adam@trashyboyzwasteservices.com.

12. CUSTOMER RESPONSIBILITIES

The Customer agrees to:

• Provide accurate information about the scope of work and site conditions.
• Ensure the work area is safe and accessible at the scheduled time.
• Have an authorized adult (18+) present or provide written authorization for work to proceed in their absence.
• Notify TBWS of underground utilities or subsurface features in the work area prior to demolition or placement work.
• Comply with all applicable local ordinances regarding permits.
• Not overload dumpsters or place prohibited items in any TBWS container.

13. LIMITATION OF LIABILITY

• TBWS's total liability shall not exceed the total amount paid for the specific service giving rise to the claim.
• TBWS is not liable for indirect, incidental, or consequential damages.
• TBWS is not responsible for damage to undisclosed subsurface utilities.
• TBWS makes no warranties, express or implied, regarding service results.

TBWS carries general liability insurance. A certificate of insurance is available upon request.

14. INDEMNIFICATION

The Customer agrees to indemnify and hold harmless TBWS from claims arising out of: breach of these Terms, misrepresentation of scope or ownership, prohibited materials in TBWS containers, failure to obtain required permits, or third-party claims arising from work performed at the Customer's direction.

15. PROPERTY DAMAGE CLAIMS

Claims for property damage must be reported in writing within 48 hours of service completion with photographic evidence. Claims reported after 48 hours may not be considered. TBWS will respond within 5 business days.

16. PHOTOGRAPHY & MARKETING

TBWS may photograph job sites for quality assurance and marketing purposes. By booking, the Customer grants TBWS a non-exclusive license to use such photographs on our website and social media.

17. PRIVACY POLICY

Your use of our services is governed by our Privacy Policy at: trashyboyzwasteservice.com/privacy-policy

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 Governing Law

These Terms are governed by the laws of the State of Texas. Any legal action shall be brought in the state or federal courts of Liberty County, Texas.

18.2 Informal Resolution

Before filing any legal claim, the Customer agrees to contact TBWS in writing and allow 30 days for informal resolution.

18.3 Limitation on Claims

Any claim must be commenced within one (1) year after the cause of action arises, or it is permanently barred.

19. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any written service agreements, constitute the entire agreement between the Customer and TBWS.

21. CONTACT INFORMATION